FAQ

Shipping

Business Hours

Privacy Policy

Exchange Policy

Order Info

  1. How do I place an order if I do not live in the US?

    A: We only ship to US addresses at the moment. If you live outside of the US, you can still place an order with us for shipping to a US address. Our checkout process does not allow International billing but you can still place an order by using the Google Checkout option. Simply create a Google Checkout account and choose "Google Checkout" during our checkout process. If you have any questions, do not hesitate to contact us.

  2. How do I place multiple orders going to different addresses?

    You would have to submit a different order form for each order.  However once you hear back from us, you can pay for all your orders at once if you like.  Any questions, please feel free to email us.

  3. What credit cards do you accept?

    We accept Visa, Mastercard, American Express and Discover using Google Checkout.  Soon you will be able to use PayPal as well.

     

  4. Can I send a personalized message?

    Yes you can! Remember to include your message in the space provided on our order form.  You are free to include any message you would like with no limit on the amount of characters.

  5. Will I get an order confirmation?

    If you have provided us with a valid e-mail address, you will receive an automated e-mail confirmation the day you placed your order. You will also receive the Delivery Confirmation Number the actual date of shipping, usually the evening the package is shipped. 

  6. Do you provide Hospital & Hotel deliveries?

    Deliveries to hospitals and hotels are NOT RECOMMENDED. Since their deliveries normally go to a general receiving department and then get routed to the recipient’s room, we do not guarantee these deliveries. Sorry, no refunds will be given should you decide to ship to these types of locations. Therefore if you place your order with a hospital or hotel delivery address, we will assume you have taken all this into account and will ship your order per your request. Instead of a hospital delivery, we highly recommend that you ship to either a nearby family member if possible or to the patient’s home address.

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Shipping

  1. How are items shipped?

    We ship using United States Postal Service Priority Mail Boxes.  It cuts down on the cost of shipping and you receive your product faster.  If you have any questions about shipping please contact me at [email protected].

    For more on shipping and tracking of packages click here.

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Business Hours

  1. What are your hours of operation?

    We are available Monday through Friday from 9:00am to 5:00pm and Saturday from 9:00am to 12:00pm PST to take your call.  If we do not answer your call during this time period leave a message and we will return your call within a hour.  We will be happy to assist you! Online ordering is available 7 days a week, 24 hours a day. Orders placed on Sunday will be processed on the following Monday.

    Holiday hours will be posted on the main page.

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Privacy Policy

  1. What is your privacy policy?

    What information do we collect?

    We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

    When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

    What do we use your information for?

    Any of the information we collect from you may be used in one of the following ways:

    To personalize your experience

    (your information helps us to better respond to your individual needs)

    To improve customer service

    (your information helps us to more effectively respond to your customer service requests and support needs)

    To process transactions

    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

    To administer a contest, promotion, survey or other site feature

    To send periodic emails

    The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

    If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

    Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

    How do we protect your information?

    We implement a variety of security measures to maintain the safety of your personal information when you place an order

    We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

    After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

    Do we use cookies?

    We do not use cookies.

    Do we disclose any information to outside parties?

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    California Online Privacy Protection Act Compliance

    Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

    Childrens Online Privacy Protection Act Compliance

    We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

    Online Privacy Policy Only

    This online privacy policy applies only to information collected through our website and not to information collected offline.

    Terms and Conditions

    Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.greetingstogo.info.

    Your Consent

    By using our site, you consent to our privacy policy.

    Changes to our Privacy Policy

    If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

    This policy was last modified on April 20, 2010

    Contacting Us

    If there are any questions regarding this privacy policy you may contact us using the information below.

    www.greetingstogo.webs.com

    www.greetingstogo.artfire.com

    [email protected]

     

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Exchange Policy

  1. Do you have an exchange policy?

    All of our items are handmade and we stand by them 100%.  However a creation may come across with a defect.  In that event you may return your item with all its original packaging.  You will need to contact us within 4 days of receiving your item.  Please email us at [email protected] and we will send you a return form that you complete and ship back with your item.  For any returns, you are responsible for any return shipping costs.

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